What's in a Name?
It’s time to dump the myth of the Great Brand.
This is the Christmas of the closeout sale, a holiday season in which the main question for some of the country's leading retailers is not how much they will sell today but whether they will be around tomorrow. What was a few months ago pegged as the year that every middle-class house would get the mega-zoom camera and the surround-sound home-theater room is instead turning into a year of new austerity that has to give pause to even the most fervent anti-consumer. To all the received ideas of the ever-levitating economy that are being turned inside out and ripped apart, it's looking like before the next months are out, we may be able to add one more dislocation: the implosion of the Great Brand Myth.
An obsession with the power of "The Brand" was one of the hallmarks of the economic era that has been coming to an end in recent months. The Great Brand Myth says that the value of a great company rests not just in what it makes and sells, but in a carefully husbanded reputation that is somehow supposed to establish a relationship with customers that's worth more than the sum of what the company does.
In the '90s, the Nike swoosh became the summit of business theory, and top marketers like Coke's Sergio Zyman and the Gap's Mickey Drexler became international icons. Plain old marketing got spiffed up, turned into "brand consulting," and made intellectually reputable—a worthy pursuit for clever liberal-arts graduates with degrees in anthropology and sociology. The brand myth filtered through business-school classes and corporate retreats to every nook and cranny of business magazines and to books like Thomas L. Friedman's The Lexus and the Olive Tree and Thomas Hine's Populuxe. The work of "branding" became both intellectually engaging and economically important. Nokia might make a lot of phones, but it's the brand that's worth—according to a high-profile list of the world's best brands by a high-profile consultancy called Interbrand—$36 billion. Phone designers give us phones, but brand designers give us billions of dollars in intangible value. The beauty of the brand myth was that it made what this ever-expanding class of knowledge workers did sound spectacularly valuable.
The trouble was that it was, on some important levels, bunk. In periods of economic dislocation, brands that were supposed to be gilt-edged guarantees of success have never provided the kind of cushion that marketers imagine they will. What were the great brands of earlier days? Let's try Macy's and Bloomingdale's: names that once defined consumer culture and now mean next to nothing. Pan Am, a name that once stood at the very tippy-top of the brand pyramid, disappeared without a trace. And of course, Cadillac—a brand that was once the very definition of "You've arrived," as the salesman helpfully explains in Mad Men, now conveys nothing so much as "You've fallen behind the times."
The lesson of all these failed and failing brands is that the "value" of the brand is prone to disappear right at the point at which you might actually want to cash in on it. The implicit message of "brand value" was that investing in the brand was a way of building corporate value that was cheaper and more reliable than developing new products and technologies. When stock prices rose ever upward, businesspeople were told that it all made sense because their brands were assets worth billions of dollars. A stroll through the Interbrand lists—they're published every year with great fanfare by BusinessWeek—confirms the obvious: However valuable the brand is reputed to be at its height, if the market for the product the brand represents shrivels, the brand is worth zip.
Take the case of Ford. In 2001, Interbrand valued the Ford brand at some $30 billion. By this year, it was down to $8 billion. Did Ford really manage to undermine 98 years of history and marketing in seven years? Or is it a lot more likely that the brand was never worth anything like $30 billion in the first place? Even the new, smaller number is an absurdity—it's bigger than the total value of the company's stock. If Ford closed down tomorrow, does anyone imagine that some less-known company would pay $8 billion for its famous name?
The Interbrand list is full of this kind of preposterousness. American Express' brand is worth just a shade less than the company as a whole, at $22 billion. It's unquestionably a well-known name. But how much would it be worth if people no longer wanted its products and services? Would it be more or less, say, than the $7 billion value that Interbrand places on the brand of disgraced insurance company AIG? Microsoft's brand is at No. 3 on the Interbrand list with a "value" of $59 billion. Does anyone think Microsoft would sell any fewer copies of Office if it changed its name tomorrow? There are many reasons why Microsoft is a very prosperous company, but its customers' ineffable affinity with the brand isn't one of them. For $59 billion in cash—that's about two years and nine months of Microsoft's profits—Steve Ballmer would probably be willing to change the company's name to Lehman Bros.
None of this will come as news to most of the companies you think of as having really great brands. Underlying the best brands are usually sales pitches of great stuff. Macs don't crash. The iPhone 3G is fast. FedEx gets there every time. The Lexus parks itself. Canon is the professional's camera. Even Pepsi—the company that more or less created modern branding with the slogan "The Taste of a New Generation"—decided in the end that, actually, it was easier to sell soda with the Pepsi Challenge taste test. At the very top of the Interbrand list you will find Coca-Cola, the great outlier of the brand world. Far from the model of how brands work, Coke is the great exception. The vast majority of great brandmakers knows that you cannot sell products by telling people about your brand—you can sell your brand only by telling them about the product.
This is the basic principle that brand managers at Procter & Gamble have had drummed into them for decades, but it goes against the grain of the Intangible Economy of the last decade. The brand myth made marketing about something classier and groovier than actually selling stuff. It turned selling into a gentleman's art, and, by separating it from the drabness of actual products, made it seem like an engaging pursuit for the well-educated grad who didn't want to go to law school, something to add to the dinner-party chatter.
Like so many of the great intangible values treasured by the new economy—the hidden "savings" in real estate, the U.S. financial industry's infinite reservoir of know-how—the enormous value added by the wizards of the branding world turns out to be a figment of a feverish accountant's imagination. After this dismal Christmas season, the marketing gurus will probably tell us that billions of dollars of brand value have disappeared. There may even be a list that will add up exactly how much. But for the end of the era of the Great Brand Myth and the reign of the marketers who peddled it, there will be no big announcement or BusinessWeek cover story. Just the slow fading-away of another big idea whose cultural moment has passed.
RSS
Twitter
Comments
Build the Product, Grow the Brand
Nike's Swoosh offers up a simple, ease to grasp storyline for building brand value, but Nike's real brand value is the interplay between athletes, designers like Tinker Hatfield and Phil Knight's management of a product focused company culture. Branding experts relied upon the simplicity of "brand building" as a discrete, complementary activity to sell their visions to company leaders who did not want to undertake the management challenges of integrating disparate elements within their organizations.
The reality is that great companies build brands by listening closely to their customer, then processing that information through disciplined iteration to deliver what the consumer wants; high quality product that solves a problem either physical or mental. Marketers can create brilliant visual representations, but if the product does not reinforce the message the value add of the marketing is lost and marketing becomes a sunk cost, not an amplifier for a product or service. Those companies who do make product the core value also have the most enduring brand imagery as advertising agencies are able to visualize this consumer, designer, management interplay in iconic marketing messages.
Interesting to watch how the emerging reality manifests itself in the relationships between companies and agencies. As I wrote in the Brand Bubble, if management does not make the unification of product and messaging a core value then the value of their companies will suffer in this transparent marketplace.
The Value of a Brand
Determining the value of a brand versus the value of a company and its tangible assets has been a contentious subject for a long time. Our firm helps companies develop brands and the tools they need to manage them. With our larger clients Brand ROI and value does comes up. Many of our larger big city competitor's like Interbrand have complicated models to help determine both the ROI and value. To us this is just a bunch of hyperbole.
At the end of the day Brand Value and ROI are determined by the increase in sales, distribution, market share and loyalty based on both brand and marketing initiatives. No need for fancy formulas. Brand value at any time is determined best by whether consumers want what you are selling and how much more they are willing to pay for yours versus the competition. More importantly how much more than it costs you to get it to market. The previous commenter used luxury hand bag brands as an example of how a brand carefully managed can sell well above others and generate great profits.
A brand is a promise that must be delivered on repeatedly to gain trust and loyalty. This is not a prediction of how a brand will fare in the future. Loyal consumers may give their favorite brand a break, but for how long. If Apple stopped releasing innovative products that are easy to use, how long would their goodwill last?
All things being equal, price wins. Today that likely means made in China. Most consumers are willing to pay a small premium for a name brand that they trust to make sure it there are problems they will be taken care of.
Without goodwill and great brands how many of the companies that are failing today would have been gone long ago? For example, Detroit's automakers have been riding their brand legacies for 30+ years.
In today's multimedia environment consumers are being bombarded with messaging from every angle and are in a state of overload. They see so much, they see nothing. The battle for the consumer eye and mind is as fierce as it has ever been. Sound brand development principals and identity practices are more important for their survival and success.
This is rather simplistic
OK, so I buy the idea that if your product is lousy, people will eventually figure that out and you'll have destroyed your reputation in the minds of consumers.
But to go from that to assuming brands are universally of no value seems awfully reductionist. How do you explain luxury goods, for example? Do you really think that a Prada handbag sells for what it does on the basis of the actual value of the materials and its value for schlepping around stuff? That company has cultivated an image for itself that allows it to charge obscene prices for a very basic product. The idea that being to charge higher prices than the competition has no value to a company seems rather absurd, yes?
Here is another obvious example: people do not have an unlimited amount of time to investigate their purchases. Brand image, when managed correctly, can substitute for this due diligence in the minds of consumers. For example, Costco and Wal-Mart both have developed a very careful brand identity that they sell things for less. Do they actually sell for less on everything? I have no idea, but I'm not going to go to 4 places before a buy a package of toilet paper to save 15 cents. I'll go to one of those stores and just assume I am getting if not the lowest price, a pretty good price, because the information costs for the individual transaction are higher than the expected variance in prices. This reputation allowed Wal-Mart to become the largest retailer in the world, so to say that the Wal-Mart image has no value is pretty silly.
So does that mean the article is entirely wrong? No. There is plenty of hype and BS surrounding the importance of brand identity. But it also entirely wrong to assume that the merits of a product, standing entirely on its own, determine the success or failure of any product. Brand identity does have value in many circumstances.