Death to Receipts!

Death to Receipts!

How can we trash them?

Posted Thursday, August 20, 2009 - 6:24pm

It's Apple's (AAPL) fault I hate receipts. A few years ago, I grabbed some computer accessory off an Apple Store shelf and brought it to the cashier. I pulled out my paper-stuffed Costanza wallet and gave the cashier my card. Then he asked an unexpected question: "Do you want us to e-mail you your receipt?"

I said yes and thus, unwittingly, began a crusade against the paper receipt—a slip too analog, too temporary, and too wasteful to be anything but superfluous. It is a relic of another age, when record-stuffed filing cabinets lingered in musty basements; when patriarchs sat down with a checkbook on Sunday afternoons while the football game was on; and when we expected to search for things for hours, not seconds. Apple had recognized and made explicit an anachronism of our times. We no longer need a piece of paper to tell us what we bought, just the information that's trapped inside it.

I should be clear that I am not against the idea of the receipt. I am against the piece of paper it comes on. I am against the sly way that it refuses to make its information searchable. I am against its demand that I be the one who files it away—it should be responsible and find a way to file itself. I understand that consumers and merchants alike need records of what we bought. I just want those to be digital.

I recently visited an Apple Store again and was reminded just how simple it is to e-mail myself a receipt. A scan, a swipe, and some questions—so easy that it's hard to understand why we aren't making any progress toward a receiptless utopia. And so the journalistic question was formed: What would it take to trash the receipt?

A costly, complicated, and unlikely chain reaction. For the vision to become a reality, it's going to have to start with the credit card companies. The key flaw in Apple's strategy is that you have to give the store your e-mail address in order to get the receipt e-mailed. That's fine when receipts by e-mail are a one-store novelty, but it will quickly grow annoying if we need to say our e-mail address every time we shop at a different store. If we want wholesale change, we're going to have to figure out a centralized way for stores to access our e-mail addresses.

This is where the credit card companies come in. First thought: Let's put our e-mail addresses on that magnetic strip on the back of the card. All sorts of other data lives back there, so there's no reason why our e-mail addresses can't as well. I put in a call to four big credit card companies—American Express, Discover, Mastercard, and Visa—and all of them either declined comment or did not respond. But I spoke with other experts in the industry, and they say it's possible to pop some more data onto that magnetic strip.

Photo illustration by Natalie Matthews.
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The reality is that

The reality is that electronic receipts would not save paper.  People will simply print out the emailed receipt on a piece of paper larger than the store receipt would likely have been.

incentive

that's great and all, but apple doesn't do this to make you feel nice, or less like costanza. they possibly do it partly to be cool, which they are, but mostly they do it because ... they want to harvest your email address. so they can tempt you with the next wave of goodies. so all the effort you outline to help us avoid handing over our email addresses won't work, even if it is $60 per store instead of $60k, because the retailer lacks the incentive.

Paperless receipts

A receipt need not be transmitted at the time of each sale. Batched receipts could be uploaded from a retailer's server to another server overnight. That might be cheaper to implement. And isn't there checking software that could be modified for this?

Good idea

I think people are too insecure about who has there personal info. It's no secret that our personal info is everywhere. We don't know who has what or who knows what. All we can do is monitor our own info to be sure it is accurate and there is no funny stuff going on. I dislike paper receipts too. I'd prefer an emailed copy. Order Checks Online

Paperless Receipt Company

Chad you're a genius! But so are these guys: www.alletronic.com

In fact they're doing nearly exactly what you talk about in the article. You create an account with alletronic, then associate a credit card with your account. When you use that card at a store that is in alletronic's "network", the receipt shows up in your account online. Pretty slick idea. I created an account and there's even more options there than they talk about on the website. You can actually link a phone number to the account also. I suppose you just tell the cashier your phone number like you would when you forget your Albertsons card, then the "paperless" receipt is sent to you. They also have a section to link "loyalty cards". I'm thinking this is existing loyalty cards you already have (Ralphs, Albertsons, etc) but not positive.

Anyway, definitely check them out. They even have a targeted coupon feature, similar to what you talk about in the article. The only thing I can't find is where the service is offered!

Kip

a great idea but with some concerns

I don't know if I want all my reciepts in/on a third party's servers. Can I really trust some companies?

Maybe a partial solution and one that would be easier to implement is reciepts for store branded credit cards. If Home Depot had this feature then contractors would likely buy more often from them on credit card because they'd have tax receipts automatically.

I'd get a credit card from HD and shop there more so that I'd be able to track spending for my personal taxes.

As far as the costs of implementing this go - taken as a one off it would be expensive. But built into a 'routine' point of sale equipment upgrade and it'd be very cheap.

Trust

Ursus: If you don't trust a company to have your receipt on a third-party server, you probably shouldn't be buying things with credit or debit cards. In a contemporary transaction, there are lots of companies who have access to the details of your purchase. There's nothing about the current paper receipt model that makes your details more secure.

rcpts

my local bank debit card gives me points every time i use it and choose 'credit' over 'debit'. why in the world would i want to use cash?

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