Crisis? What Crisis?
What financial companies could learn (but won’t) from the toy business.
The
Be chastened and optimistic.
The toy industry’s attitude was one of “continuous improvement.” Companies apologized for the scare but pointed to recalls as an example of the system working—the soiled goods were identified and removed. While the financial crisis is more dire, we have yet to hear any apology. There have been very few suggestions about how the industry will take advantage of the crisis to improve its own compensation, risk management, or lending practices. Of course, that may well be because the financial industry genuinely thinks it did nothing wrong. If so, all of the above is moot, but it may yet be the biggest PR gaffe of all.
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