The Nook of Doom

The Nook of Doom

Barnes & Noble’s new e-reader could kill its business.

Posted Thursday, October 22, 2009 - 4:18pm

Barnes & Noble (BKS) held a slick press event earlier this week to announce its new Nook digital reader. William Lynch, president of online business, was justifiably pleased as he stood cradling the cute arrival. But even though the Nook offers improvements that trounce the Kindle, it is hard not to see the device as a doomsday machine that could destroy B&N’s beleaguered business.

Here’s the problem: Barnes & Noble sells books, but it’s not in the same business as Amazon. The Kindle improves Amazon’s (AMZN) business in every way. The Nook will put pressure on a structural weakness in B&N’s business plan, toppling a flailing operation. 

The Big A is an Internet retailer. The Kindle builds on the firm’s strong brand loyalty and refines the bookselling process that its customers already find appealing. (In this week’s earnings announcement, Amazon named Kindle its top product across the site in both unit and dollar sales.) As sales shift to the Kindle, the infrastructure of Amazon’s business, like servers and warehouses, can be diverted toward other items, like electronics and cloud-computing services. Barnes & Noble does something very different. It owns physical stores that it must stock and restock, man with employees, and send people to.

Amazon’s success with the Kindle is a virtuous cycle of cost reduction. As it converts customers from visiting the Web site to buy a book (and then waiting for the mail) to picking up the Kindle for both functions, Amazon gains margin at every turn.

At B&N, there’s a different story. In the center is BN.com, the lackluster e-commerce site. In the world of online bookselling, BN.com is an afterthought, a product of pride more than a return on investment. Lacking brand loyalty and meaningful market share, BN.com doesn’t have the critical mass to launch the Nook well. To be fair, Lynch recognizes this without having to admit to it. At the press conference, he emphasized two features of the Nook that would compensate for the company’s online weakness, by leveraging the firm’s strength in physical stores.

Although the Nook won’t land until the end of November, Lynch showed off large in-store displays that the company will use to push the new device. B&N figures that with 700-plus superstores and more than 600 college stores manned by “40,000 passionate booksellers,” they’ll have plenty of evangelists to play catch-up to the Kindle.

  • Marion Maneker is a regular contributor to The Big Money.

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E-book Reader

Barnes and Noble Nook is an electronic book reader developed by Barnes & Noble, based on the Android platform. The device was announced in the United States on October 20, 2009, and is expected to be released by November 30, 2009 for US$259. The nook will compete with the Amazon Kindle, Sony Reader, and other readers, and will include Wi-Fi and AT&T 3G wireless connectivity, a six inch E Ink display, and a separate, smaller color touch screen that serves as the primary input device.

Maybe they need to turn into coffee houses

Barnes & Nobles stores are probably physically too big but maybe the side business of selling you a coffee with you book is what they need to focus on.  Lots of coffee houses have free wi-fi but I haven't seen one that links with special content.  Maybe the successful format is a hybrid of a bookstore a coffee house and a library.  You can buy a book and take it home, or, if you are sitting there in the store you can read it for free.  If you happen to buy a muffin and a coffee while your there, so much the better.  You could even charge an access fee to existing coffee houses, 'Barnes & Nobles' inside.

The other model they could use is the Newegg model.  Newegg got out of brick and mortar and turned into the go to internet site in their niche.

The Nook of Doom Trump Card Potentially

Timely, topical and relevant. Perfect.

 

Word of this device traveled quickly through the bookselling community. At first I was a little dumbfounded thinking, "How could they do this? How could they make a move away from a physical book?" And then I realized of course, it's just business.

Was also trying to figure out how they were going to go head-to-head with the Kindle. It makes sense. The market will soon be flooded with eText readers. First Kindle, then Sony, and now this Nook. Differentiation will be key.

Why drive a Mercedes when a Ford or Chevy does the same thing? They transport you someplace other than where you are. This new industry will do the same thing.

I thought about why would this be any different? What is their ace in the hole here? And then I began thinking about college textbooks. Ah, yes, they are already huge in that market. And all those public domain titles.

Then I pondered the concept of "shooting themselves in the foot" and I wondered about who was wielding the larger revolver. Granted Amazon saves money by not bringing in physical products. But B&N does. They will use that leverage point, that they have the infrastructure to actually sell a physical product in person, with publishers (heaven forbid the mere whisper of  anti-trust or price manipulation).

I don't know if or how the American Bookseller's Association is weighing in on this. Perhaps the digital frontier is free of volume pricing restrictions and B&N can use it as a leverage point with publishers.

But, I'm making "book" on the textbook connection. Think of the B&N footprint within colleges. There is an uproar already from parents and students about the price and heft of college textbooks. Sure would be easy to give every college kid a Nook preloaded with that semester's coursework and books. Just a thought.

Cheryl C. Cigan

Known Books

www.known.com

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