AT&T: "IPhone Bill"

AT&T: "IPhone Bill"


Posted Monday, October 20, 2008 - 8:08pm

Name: AT&T: "iPhone Bill"
Stats: 1,407,014 views, 25 video responses, 4,383 text comments.
What you see: one fat phone bill. It all started when avid Mac user Justine Ezarik bought an iPhone last year, a purchase that required her to make the switch to AT&T. "OK, that's wonderful," she says sarcastically. "Well, I got my first AT&T bill." Demonstrating for the camera, she pulls out a box. The bill is 300 pages! This is the most popular of 57 YouTube videos dedicated to consumer gripes about their AT&T iPhone bill. Another popular video in this subgenre is titled "My $4,954.14 iPhone Bill".
Takeout/Takeaway: Turn your "fetch new data" settings to manual perhaps?
Social Media Effect: What started as the eager embrace of an epochal product has become a takedown of the plumbing that delivers all that juicy content.

YouTube BrandWatch is The Big Money's exploration into how the world's best-known businesses, so adept at managing their images offline, are being perceived online, where control is harder to come by. Every week, The Big Money features a corporate-themed video that's had significant viewership on YouTube: some approved, some unapproved, some mashed-up combinations of the two. And we'll ask our readers to vote on how the video affects the brands. We think the responses will surprise you, and provide a window onto what is fast becoming the most important playground for corporate games. (Note: This feature has no official relationship to YouTube or its owner, Google.)

 

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  • Bernhard Warner is editorial director of Social Media Influence.
  • Matthew Yeomans runs Custom Communication

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